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Hello Robyn,USMilitarySurplus said:Just an FYI, I'm compiling a list of the suggestions and concerns being expressed here so that when the GL thread is created, they can be addressed directly. And ad nauseam.
EdMontana said:Hello Robyn,USMilitarySurplus said:Just an FYI, I'm compiling a list of the suggestions and concerns being expressed here so that when the GL thread is created, they can be addressed directly. And ad nauseam.
Is very nice to know that we have you around to listen the ongoing problems between GL and us and to try find solutions, we surely appreciate it.
I am dealing with GL for some time now with other kinds of surplus but recently I purchased 4 trucks, received 3 and another one this coming week....everything was flawless, auction, EUC, girls in the online help and phone help are super dedicated but the big and only snag seems to be the SF97 Dept.
I faxed the paper work 3 times now as the first two I was told that they never got it (?!?), and from what I was told they retrieved the last fax....they told me that would take 2 weeks but 3 weeks passed from my third fax (going way over a month now since first fax) and my Credit Card still not showing any charges for the $120 (2 SF-97's)
I also was told that is only one lady handling all the SF-97's, perhaps this Dept. is under staffed?? I would say that is GL's interest in CASH IN this additional funds as soon is possible, and so is mine in acquire the SF-97's.
I see folks saying that not too long ago the SF-97 was free and would come faster....and now that we need pay for it is more difficult
Ed from HDPS CORP./TN
It’s about time you STOPPED charging for something that was ALWAYS FREE from the Government!!!!USMilitarySurplus said:This morning I was notified that we will be waiving the vehicle titling fee from now until further notice.
Spread the word....
ok, I need to send in an SF97 request right now-but the GL site hasn't been updated. The request for SF97 form still shows the $60 fee. If I fill this out and send it in is there going to be an issue or do I need to wait until the updated SF97 form shows up?USMilitarySurplus said:This morning I was notified that we will be waiving the vehicle titling fee from now until further notice. The suspension of the invoicing portion of the process will cut the wait time in half. Please allow for a lag time while the backlog is being processed. In a month or so, it should be back to normal.
Paperwork in the pipeline as of today will continue to be processed and not assessed the fee.
As I stated yesterday, we wanted to make the process more efficient. This was the best way to do so.
Spread the word....
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