Issues with SF-97

Jwade

Member
Supporting Vendor
553
13
18
Location
Fort Worth, TX
I agree we are moving that process to ftw starting next week so right no they go to title dept which does all the titles,sf97s,bill of sales for IronPlanet, truck planet and GP. Starting next we will handle our own at GP and not mix them in with the others... Also I asked why the delays in date we say submitted to TSC and when they say they get it is so off. We move the status the day it leaves our office they don't "receive" it until they physically look at it and put it in their system. That's where the date lag is coming from. It's really not anyone trying to deceive anyone it's just it working through the process...
 

fnpurist

New member
187
1
0
Location
BR,LA
So your telling me once you "submit" an Euc to TSC , it takes 23 days before they acknowledge they even got it to add to the waiting list??
 

fnpurist

New member
187
1
0
Location
BR,LA
Also jwade, can you please tell me why I had two govplanet representatives tell me I could drive my Humvee ON road legally aslong as my dmv allowed and that the hold harmless agreement only states you can't drive it on highways due to the truck not being able to go over 50 mph and then to find out that is false since you said yourself that your in charge of putting a big red stamp on the sf97's that says OFF-ROAD ONLY. I don't like bashing your company but I won't sit here with my tail between my legs and "accept it" when I've been treated unfairly and lied to especially when it involves a large sum of money that I worked my ass off for
 
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Jwade

Member
Supporting Vendor
553
13
18
Location
Fort Worth, TX
They shouldn't be saying that can you Pm me the names if you remember them... that disappoints me our customer service team is young adults fresh out of college don't think they always realize the ramifications of what they say. I am sorry on there behalf.
 

Jwade

Member
Supporting Vendor
553
13
18
Location
Fort Worth, TX
So your telling me once you "submit" an Euc to TSC , it takes 23 days before they acknowledge they even got it to add to the waiting list??
At times yes it has but they are doing the best they can right now as they can. Some are shorter some are longer they are a small team trying as hard as they can to keep up.
 

Jwade

Member
Supporting Vendor
553
13
18
Location
Fort Worth, TX
Customer service is getting closer to the proper timeframe. The report I saw today shows the average as 12 weeks.... Customer service gets things in their head and puts on repeat have a hard time adjusting...
 

Jwade

Member
Supporting Vendor
553
13
18
Location
Fort Worth, TX
I will say I took a bit of comfort from looking at posts in 2010 about GL EUC's taking in the 90 day range. it give me hope that it will get better...
 
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