jake-cutter
Member
- 297
- 13
- 18
- Location
- League City, Texas
Even then, it should be a quick process once the EUC clears since it only involves GP and not the government.
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Issues with SF-97
- Thread starter road_toad666
- Start date
- 551
- 8
- 18
- Location
- Fort Worth, TX
I agree we are moving that process to ftw starting next week so right no they go to title dept which does all the titles,sf97s,bill of sales for IronPlanet, truck planet and GP. Starting next we will handle our own at GP and not mix them in with the others... Also I asked why the delays in date we say submitted to TSC and when they say they get it is so off. We move the status the day it leaves our office they don't "receive" it until they physically look at it and put it in their system. That's where the date lag is coming from. It's really not anyone trying to deceive anyone it's just it working through the process...
Also jwade, can you please tell me why I had two govplanet representatives tell me I could drive my Humvee ON road legally aslong as my dmv allowed and that the hold harmless agreement only states you can't drive it on highways due to the truck not being able to go over 50 mph and then to find out that is false since you said yourself that your in charge of putting a big red stamp on the sf97's that says OFF-ROAD ONLY. I don't like bashing your company but I won't sit here with my tail between my legs and "accept it" when I've been treated unfairly and lied to especially when it involves a large sum of money that I worked my ass off for
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- 551
- 8
- 18
- Location
- Fort Worth, TX
They shouldn't be saying that can you Pm me the names if you remember them... that disappoints me our customer service team is young adults fresh out of college don't think they always realize the ramifications of what they say. I am sorry on there behalf.
- 551
- 8
- 18
- Location
- Fort Worth, TX
At times yes it has but they are doing the best they can right now as they can. Some are shorter some are longer they are a small team trying as hard as they can to keep up.
springbok
New member
- 320
- 15
- 0
- Location
- Wilmington Delaware
A small team working as hard as they can and yet GP has a great idea, sell 300 in a day and see if that makes them catch up hahaha
All about the money.
All about the money.
jake-cutter
Member
- 297
- 13
- 18
- Location
- League City, Texas
Well I received a fed ex envelope today hoping it was my sf97, nope, but it was my notarized bill of sale. What is the average timeframe for the sf97's?
- 551
- 8
- 18
- Location
- Fort Worth, TX
Right now average is a little higher but with the change we are putting in place we should be able to make it happen faster.
kojo0513
New member
- 136
- 0
- 0
- Location
- Dallas Texas
I was told mine was "expedited" and it will take 2 weeks lol
- 551
- 8
- 18
- Location
- Fort Worth, TX
Kojo when was that? PM me the item number
kojo0513
New member
- 136
- 0
- 0
- Location
- Dallas Texas
EUCs from recent GovPlanet Auctions
This past week.
Pmed
This past week.
Pmed
springbok
New member
- 320
- 15
- 0
- Location
- Wilmington Delaware
And I was told the wait for an EUC was 3 to 4 weeks.
I hope for you it actually happens
kojo0513
New member
- 136
- 0
- 0
- Location
- Dallas Texas
Negative.
Mine took 2 months.
3 months from when I won my auction to when it was cleared for pickup.
- 551
- 8
- 18
- Location
- Fort Worth, TX
Customer service is getting closer to the proper timeframe. The report I saw today shows the average as 12 weeks.... Customer service gets things in their head and puts on repeat have a hard time adjusting...
springbok
New member
- 320
- 15
- 0
- Location
- Wilmington Delaware
12 weeks. So 4 times what they had said before. Again, I bet the sale of 300 in a week will really help speed things up.
springbok
New member
- 320
- 15
- 0
- Location
- Wilmington Delaware
HAPPY DAY FOR ME !!!! Approved...
- 551
- 8
- 18
- Location
- Fort Worth, TX
I will say I took a bit of comfort from looking at posts in 2010 about GL EUC's taking in the 90 day range. it give me hope that it will get better...
Sandman02ds
New member
- 19
- 1
- 3
- Location
- St. Augustine, FL
Hi all,
I'm a noob to the site, but have been following this thread since I made my purchase for a Humvee on 7/22/15. This is also my first time through the EUC process.
On 08/02/15 my EUC was submitted to TSC ("pending approval" purgatory). After hearing horror stories on this thread, I sent an email yesterday (08/31/15) to DLADISPO@dla.mil, with the following email:
"Hello,
Not sure if I have emailed the correct place, but I am new to the EUC process had a few questions regarding it.
1.) What takes place during the EUC processing?
2.) How long does it generally take?
3.) Is there an automated way to check on the status of an EUC?
4.) Can I call to get updates?
Again, new to this process, and would like an idea of how this works and what my realistic expectations should be.
I hope you can help or at least direct me to where I can find some.
Thank you,
..."
Pretty short, and to the point. I received a forwarded email a little later, showing that it was forwarded to someone else.
Today, my EUC was approved.
Sale date: 07/22/15
EUC sent: 08/02/15
Approved: 09/01/15
Just thought I'd share. I wasn't trying to be impatient either, but wanted to be more informed of process. GP has been extremely helpful answering other questions too. Can't wait to get something else! If you've been waiting, try sending an email and add your pertinent info (time frame, etc) and see where that gets you.
Good luck all!
I'm a noob to the site, but have been following this thread since I made my purchase for a Humvee on 7/22/15. This is also my first time through the EUC process.
On 08/02/15 my EUC was submitted to TSC ("pending approval" purgatory). After hearing horror stories on this thread, I sent an email yesterday (08/31/15) to DLADISPO@dla.mil, with the following email:
"Hello,
Not sure if I have emailed the correct place, but I am new to the EUC process had a few questions regarding it.
1.) What takes place during the EUC processing?
2.) How long does it generally take?
3.) Is there an automated way to check on the status of an EUC?
4.) Can I call to get updates?
Again, new to this process, and would like an idea of how this works and what my realistic expectations should be.
I hope you can help or at least direct me to where I can find some.
Thank you,
..."
Pretty short, and to the point. I received a forwarded email a little later, showing that it was forwarded to someone else.
Today, my EUC was approved.
Sale date: 07/22/15
EUC sent: 08/02/15
Approved: 09/01/15
Just thought I'd share. I wasn't trying to be impatient either, but wanted to be more informed of process. GP has been extremely helpful answering other questions too. Can't wait to get something else! If you've been waiting, try sending an email and add your pertinent info (time frame, etc) and see where that gets you.
Good luck all!